Refund policy

Return & Refund Policy

At Black Orvani, we want you to be completely satisfied with your purchase. If you are not entirely happy, we accept returns within 30 days of the delivery date for eligible items.

Category-Specific Return Conditions:

Clothing: Must be unworn, unwashed, and in its original condition with all original tags still attached.

Footwear: Must be unworn and returned in its original shoe box. The shoe box must not be damaged or used as the shipping box. Please try shoes on a soft, clean surface to prevent wear.

Bags: Must be returned in flawless, unused condition with all original packaging, dust bags (if applicable), and tags strictly attached.

Damaged or Incorrect Items:
If you receive a defective, damaged, or incorrect item, please contact our support team at support@blackorvani.com within 48 hours of delivery. Please include clear photos of the issue, and we will work to resolve it immediately.

Non-Returnable Items:
Items that have been worn, washed, altered, or are missing their original tags and packaging cannot be returned.

How to Start a Return:
To initiate a return, please contact us at support@blackorvani.com with your order number and reason for return.

Refunds:
Once your return is received and inspected by our team, refunds will be processed to your original payment method within 3-5 business days. Please note that original shipping costs are non-refundable, Thank you for shopping with Black Orvani!

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