Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 4-10 business days.
Q: Do you ship internationally?
A: Currently we only ship within the United States.
Q: How much is shipping?
A: Free standard shipping on orders over $50. $4.99 flat rate for orders under $50.
Orders & Tracking
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking link via email. You can also click "Track Order" in the footer.
Q: Can I change or cancel my order?
A: Please contact us within 2 hours of placing your order. After that we cannot guarantee changes as orders process quickly.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for clothing, footwear, and bags. Items must be unworn, unwashed, and in their original condition with all original tags attached.
Q: How do I start a return?
A: Please contact us at support@blackorvani.com with your order number and reason for return, and our team will guide you through the process.
Thank you for shopping with Black Orvani!